The Training and Awareness Team in the Financial Services sector is responsible for developing and implementing educational programs that enhance employees’ knowledge, skills, and understanding of industry regulations, products, and internal processes. They focus on creating a continuous learning and compliance culture to ensure the workforce is equipped to meet evolving market and regulatory challenges.

This team works closely with department leaders to design training initiatives that align with business objectives, compliance requirements, and professional development goals. They deliver training on key topics such as financial regulations, customer service best practices, and product offerings, using various learning formats and tools to engage employees effectively.

In Financial Services, the Training and Awareness Team plays a vital role in ensuring that employees remain knowledgeable, compliant, and prepared to provide high-quality services to clients. Their work reduces operational risk, enhances performance, and maintains a strong, capable workforce in a highly regulated industry.

15 OKR Templates for Training and Awareness Team (Financial Services)

1. Challenge: Low employee awareness of regulatory compliance requirements

Objective: Increase Awareness of Regulatory Compliance Across the Organization

Owned by:  Training and Awareness Team

Due date: 6 months

• KR1: Conduct compliance training for 100% of employees in critical departments.
• KR2: Achieve an 85% score on post-training compliance assessments.
• KR3: Distribute monthly compliance updates to 100% of staff.