Wondering if your company is OKR ready?

Wondering if your company is OKR ready?

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Retail business trends you need to know for 2023

3 December, 2022
5 mins

Today’s markets can be pretty volatile; when Covid-19 shut down businesses worldwide, it gave a surprise reality check to business owners and employees.

It’s a lesson for everyone to pay attention to business trends and stay updated. The web is an excellent tool for keeping an eye on market dynamics.

Retail businesses must prepare a system for themselves that lets them adapt to the changes rapidly and without much damage. Many business owners also turn a blind eye to market trends and try selling products that don’t align with the demand.

Read on to see some new trends in the retail industry that may help you make important decisions about your business.

Retail business
Source: freepik

Nine fresh retail business trends that you need to know

1. A boom in E-commerce will continue

Online shopping spiked during the covid-19 pandemic; you don’t need statistics. Experts say people have developed a habit of shopping by phone, which won’t fade away soon.

All the technology, express deliveries, and buyer-friendly policies have made online shopping a preference for many people.

The E-commerce technology, processes, and user interface will keep changing in the coming years. All the businesses and people associated with this industry must adapt to the changes.

2. Chatbots will become more intelligent and more accessible.

All the advancements in AI and Machine Learning have powered intelligent solutions for consumers. Online platforms offer more valuable services, from product suggestions to query resolution.

It’s too easy and cheap to integrate chatbots on your website now. If you are still not using chatbots for your business, you are missing the opportunity to offer better customer service, save time, and spend it on priority tasks.

Automatic chat will help you in achieving the following things: 

  • Answering FAQs
  • Collecting valuable data in the form of conversations and customer feedback
  • Offering service globally
  • Reducing customer churn by resolving queries faster
  • Providing 24×7 live services

3. The rise in safety concerns

From fraudulent shopping websites to payment scams, consumers have had enough dark experiences online. The bad memories from these experiences have made the buyers unsure about online safety.

Companies must implement reliable data-protection systems and policies if they still want to retain their customers. 

Businesses must abide by the cyber laws made by the government authorities and be more transparent by telling their customers how they use their data.

4. More transparent shipping

You know how eager buyers can get when they cannot track their products in transit. Even if you offer express deliveries, it will not help you retain consumers unless you are transparent about the product shipping.

Buyers demand timely updates about the product’s journey from the warehouse to their doorstep.

Find details about the product transit process and display near-accurate expected delivery times in your communication.

5. Omnichannel and personalized experience for the consumers

Omnichannel means creating a seamless shopping experience for consumers by aligning online and offline experiences.

Companies can do this only when they can analyze their consumer’s behavior and other personal information like demographics and product preferences.

Retail businesses must become more competitive and realize the need to provide an excellent buying experience with a unified and personalized experience.

6. Rise in immersive shopping experience with AR and metaverse

Facebook changed its name to Meta and launched the metaverse, which says Mr. Zuckerberg is trying to grab the next big opportunity in the market. While you might not see the opportunity, many customers use immersive methods such as trying clothes virtually.

AR (Augmented Reality) aims to allow consumers to make better purchasing decisions by looking at product usage previews like furniture in your room.

We can see significant demand for these features in the coming years, so retail companies should make a plan to implement them soon.

7. Environment-friendly policies and processes

The world is beginning to see the implications of environmental degradation and climate change. More environmentally conscious organizations have implemented relevant processes and changed their products and packaging.

Buyers are also becoming more aware of the need to stop using products and services that negatively impact nature—for example, using zero or recyclable plastics in packaging.

Retail companies must be ready to adopt a more circular approach toward packaging.

8. More demand for self-service

From convenient yet safer payments to the ease of purchasing at the stores, retail businesses must listen to the market’s changing demands.

It’s not uncommon to find long queues in a shopping center downtown. It could be a lot better buyer experience.

Consumers are hinting at the more efficient way of shopping, such as self-service checkouts.

The self-checkout and automated facility at the store are faster than handling people in the queue. Moreover, these modifications save costs by reducing store area and labor.

9. Social media will keep playing a significant role.

As of 2022, social media is seeing a 12% CAGR since 2012

Social media offers ample opportunity for any retail business, from promoting your brand to solving a buyer’s problem.

Here is how social media can influence retail businesses:

  • Social media helps enhance the omnichannel buyer experience.
  • More social media platforms will start offering social commerce
  • Social media marketing will continue to hold value for brand awareness and product education.
  • Social media can be used to study online behavior and data of buyers.
  • Retail companies keep investing in social media marketing.

The retail industry is looking at a significant growth projection, especially in developing countries like India. With that opportunity comes competition.

Global crises like Covid-19 have shown that companies that did not adapt quickly to the changing market had to shut down or face heavy losses. Awareness of the trends and seeing the opportunity before it is visible is an excellent way to prepare the business for a significant change.

Retail companies have to train their employees and enable them to adapt to changing business priorities. A goals-based approach like the OKR framework is a great way to align the workforce with the business goals and priorities.

Need proficient guidance and assistance to grow your retail business? Reach out to us today!